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FAQ

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1.What payment methods are available on the site?

We try to provide a wide range of payment systems so that users can choose the most convenient one for themselves. Currently, transactions are available through Visa, MasterCard, Monetix Wallet, Jeton GO, Jeton Wallet, AstroPay One touch, CoinsPaid and others.

2.What if the games slow down or site doesn't work properly?

The user needs to clear the browser cache in which the game is open. Further, any questions regarding the quality of work of online games should be sent to the support team chat or to the mail [email protected]. After several clarifying questions about a specific situation related to malfunctions or incorrect operation of the site’s services, specialists will determine the cause of the error and inform the user of the further procedure.

3.Can I change my email address?

To change your email address, you must contact technical support or write an email to  [email protected] 

4.How to pass identification?

For identification, the user needs to send a passport photo, a selfie with a passport and a photo of a bank card (only the front side of the card, part of the numbers in the card, except for the first four and last four digits, must be closed). In some cases, it is necessary to confirm your data using a video conference. After verification of the provided data by a specialist, the user account will be identified.

5.What to do if money is lost as a result of a hang?

The user needs to clear the cache of the browser in which the game is open. After that, you must also write a message to the chat of the support service or to the mail [email protected]. After clarifying some details on the current situation, the support service will determine the cause of the error and inform the user of the further procedure.

6.Why might a payout get delayed?

To avoid fraud, we check each transaction for withdrawal of funds. Thanks to checks, we try to protect customers and ourselves from fraudulent activities. If the account is stolen, the check will detect non-standard actions with the account, and the payout will be suspended.

7.In what currencies can I make deposits and withdraw funds?

We support the following fiat currencies:  USD/EUR/R$/ARS/MXN . You can also make a deposit using cryptocurrency.

8.How can I delete my account?

To delete your account, you must contact technical support or write an email to [email protected]. The letter must be formatted as follows: in the subject line, indicate «Account blocking». In the message itself, your login, the reason for blocking the account and the blocking period.

9.How to create an account on betboom.com?

In order to create an account, you need to click on the "REGISTER" button in the upper right corner of the main page of the site and enter all the necessary information.

10.What is the maximum amount I can withdraw?

The maximum amount depends on the currency and payment method. Please contact support to clarify the issue.

11.What are the minimum amounts I can deposit?

The minimum deposit amount is 3 USD/EUR or the equivalent in other currencies.

12.How long will it take to receive my withdrawal?

We strive to process payments as quickly as possible, but it can take up to 24 hours to process an application.

If you entered incorrect card details or suspicious activity was detected that requires verification, the withdrawal time can be increased to 15 or 90 days.

13.What is experience and levels for?

With each level, the size of the weekly cashback grows, the gain of loyalty points and experience is accelerated, and new bonuses, promotions and special programs for the most active players become available.

14.Where's the guarantee of the fairness of your games?

The fairness of all games presented on our site is guaranteed by a license obtained from the Curacao Gaming Commission. Detailed information about the license, its number and a link to the license itself can be found at the very bottom of the site on the right.

15.Can I register multiple accounts?

Only one account is allowed: for one player, one residence, IP address or one device.

If the User tries to create more than one account, these accounts may be blocked or closed, and any bets canceled.

16.What to do if the deposit doesn't appear on my account?

If the deposit does not appear on the account balance, it may be that the transaction has not yet been confirmed by the bank. In this case, you can always independently check the status of the transaction at the bank or contact the support service.

17.How long does it usually take for a deposit to be credited?

Processing of deposits and replenishment of the balance occurs instantly.

18.When can I withdraw funds from my account?

You can apply for a withdrawal of funds at any time.

19.What commissions do I need to pay on deposits and payouts?

We have no commissions for Users on deposits and withdrawals.

20.Can I play at the casino without spending money?

You don't need real money to just try the games.

Demo games are available without registration.

21.A technical error has occurred at the casino. What to do?

We save data about each bet, if an error occurs during the game, please contact our support service.

It is important to remember that the more information you provide, the easier it will be for us to solve this problem. For example, you should indicate the name and time of the game, the amount of the bet, a screenshot of the error, and also give a detailed explanation of what happened.

22.What to do if I've forgotten my password?

In order to create a new password, you must click on the "I can't log in" link. After that, we will send an email with a special link to change your password. Or you can contact the tech support chat or write to [email protected].

23.Can I exchange currencies in my account?

Funds that are already credited to your account cannot be converted into another currency.

24.How can I see the progress of bonus wagering?

You can see the progress of the bonus wagering in the Active Bonuses section of your personal account on the website.

25.How do I know how much money I have on my balance?

The balance in the personal account is displayed as the sum of cash and bonus balances. Cash balance - real funds that you have deposited into your cash balance, bonus balance - the funds on your bonus balance that will be credited to your cash balance after the wagering requirements are met.

26.How to wager the bonus?

You place bets in your favorite games (slots, live games, bingo). Every bet made counts towards the bonus wagering. Bets are taken into account both from cash and bonus balances.

When you start placing bets, the money in your account is debited from the cash balance, and all winnings from it also go to the cash balance. After you spend the cash balance, the bonus balance begins to be spent.

When you fulfill the wagering requirements, the balance on the bonus balance is fixed and transferred to cash.

The win for you is the amount that remained on the balance at the time the wagering requirements were met.

27.How's the bonus activated?

You replenish the cash balance, after which your bonus balance is immediately activated, equal to the amount of the cash balance in the bonus equivalent. The activation of the deposit bonus occurs automatically after the replenishment of the cash balance and is specified in the conditions of the bonus.

28.How do I withdraw my winnings?

You can withdraw funds in the "Payment" or "Balance" section in your personal account.

Important! When withdrawing funds from the cash balance, if the wager is not wagered, the balance on the bonus account will be canceled.

29.How do I cancel a bonus?

You can cancel the bonus in your account in the "Bonuses" section.

Important! If you cancel an active bonus, all funds in your bonus account will be forfeited.

30.How are the FS credited?

After making a deposit, you have an additional option to receive to your FS account. Winnings from free spins will automatically be credited to the bonus account. You can activate free spins yourself in the «Bonuses» section in your profile on the site. Some free spins can be credited in several stages: the first part immediately, and the remaining part after 24 hours.

31.What is bonus wagering (wager)?

The bonus wagering is the amount of bets you must make in order for the bonus and bonus winnings to be transferred to the cash balance.

Calculated according to the formula: bonus amount x wager = wagering amount.

For example, the bonus wagering conditions correspond to the x40 coefficient, where x40 is the amount of bets that must be made.

32.How to activate a deposit bonus?

To activate the deposit bonus:

● go to the "Bonuses" section of your personal account and select the "Available" tab;

● read the bonus conditions by clicking on "Details about the bonus";

● select the bonus you are interested in and click the "Activate" button;

● make a deposit that meets the terms of the bonus in USD/EUR/R$/ARS/MXN;

● great! Your bonus has been activated!

33.What to do in case of problems with calculation of rates?

Due to the changed betting rules on the sports provider's side, some winnings can be split into 2 transactions.

In such situations, contact technical support for advice.

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